1. 100% Replacement & Refund Guarantee
PhotoSeries stands behind every digital key and subscription sold on app.photoseries.in. If a delivered code or account is invalid, unusable, or incorrect, we offer a 100% instant replacement or full refund.
2. Eligible Refund Conditions
A full refund or replacement will be provided under the following circumstances:
- Unfulfilled Orders: If we are unable to deliver your purchased key or subscription within 24 hours.
- Invalid / Already Redeemed Code: If the code provided fails during redemption and is verified invalid by our support team.
- Incorrect Product Delivered: If you received a product different from what was ordered on your receipt.
3. Non-Refundable Scenarios
Due to the nature of digital keys and activation licenses, refunds cannot be issued in these cases:
- The product key has already been successfully redeemed on your platform account.
- Accidental purchase or mind-change after the digital key has been revealed/delivered to you.
- PC hardware or system incompatibility (customers are requested to check game requirements before buying).
4. How to Request a Refund
Requesting a refund or key replacement is quick and straightforward:
- 1. Contact our WhatsApp support team at +91 6305467921.
- 2. Provide your Order ID / Transaction ID and a screenshot showing the error message during activation.
- 3. Our team will verify the issue and issue an instant replacement or refund.
5. Cancellation Policy
Customers may request order cancellation prior to the digital key activation or account credential dispatch. Since digital keys are delivered almost instantly (within 5–15 minutes), please contact our 24/7 WhatsApp support immediately if you wish to cancel an unfulfilled order. Once a license key has been delivered and viewed, cancellation is subject to verification that the key remains unredeemed.
6. Refund Processing Timeline
Once a refund is approved by our support team, the amount is credited directly back to the customer's original payment method (UPI / Bank Account / Card / PhonePe) within 5 to 7 business working days in accordance with standard Indian banking settlement cycles.